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Buy Now for Fast + Free Shipping! - ✓ Lowest Prices ✓ Manufacturer Warranties ✓ Exceptional Reviews

Returns and Cancellations

This return policy is valid for the countries: United States & Rest of the World

You have the right to return [30 days] after the arrival of your order.

The products can easily be returned.

The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product.

With most packages the return labels are in the box, if this is not the case send us an email at support@mycleaningdirect.com and we will send them digitally. You can then print them and add them in the return package.

Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use. 

*New = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will have your refund within [30 business days] using the payment method you used when ordering.

 

IMPORTANT Our standard shipping methods include freight, USPS, UPS, or FedEx. Please be aware that the process for freight deliveries differs from UPS/FedEx deliveries.

Ensure you understand the details of freight delivery in our Shipping & Return Policy.

ORDER CONFIRMATION Upon placing your order, you will receive a confirmation email immediately. Carefully review the delivery and payment details. If corrections are needed, contact us immediately via email or phone. Additional fees may apply if shipping or billing information must be corrected after shipment due to customer error or typo.

All orders are processed the same day they are received. However, additional lead time may be required depending on the supplier and product. If the item you purchased is out of stock, we will place a back-order and notify you as soon as it is ready for shipment.

Please review your order confirmation for accuracy and contact us via text, live chat, email, or phone for any changes. For time-sensitive matters, please use all the communication methods listed above until your inquiry is acknowledged.

Cutoff time: 5pm EST - Eastern Standard Time (NY)

Order processing time: 1-3 business days (Mon-Fri)

Delivery Time: 5-15 business days (Mon-Fri)

We use the following shipping parties:

  • AMTRUCKING
  • UNISHIPPERS
  • UPS
  • USPS
  • FEDEX

SHIPPING

We process all orders on the same day they are received. Standard orders typically ship within 5-15 business days. Please note that any delivery time frames provided are estimates and not guaranteed.

Most large items are shipped via freight. You must be present at the delivery address to accept the package and inspect it for damage upon arrival.

DELIVERY METHODS By ordering from MyCleaningDirect and selecting any of the delivery methods below, you confirm that the product can fit through your entryway(s). The following shipping options are available for our products:

Free Curbside Delivery

We offer free curbside delivery on all orders within the contiguous United States. For freight deliveries, the delivery driver will stop at the curb outside your location. It is your responsibility to unload the item from the truck. The driver is not obligated to assist with unloading, but may choose to do so at their discretion.

If you are unable to remove the item from the truck, you may incur storage fees and/or return shipping costs at your expense.

White Glove Delivery (Price varies per product)

White Glove Delivery includes professional installation and setup of your order. Depending on the item and your location, this service may require two separate appointments: one for delivery and another for installation.

Be sure to inform us when you place your order if you think any of these exceptions apply to you, and we'll walk you through your options and pricing.

What Happens After You Place an Order? As soon as you place your order, we'll send you an order confirmation email. It is your responsibility to review that email and ensure everything is correct, including item, billing, shipping, delivery, and contact information.

You will also receive a reminder to add liftgate service to your order (if applicable). If you have already selected liftgate service or if the item you purchased is not shipping via freight, you may ignore that prompt. If you would like to add liftgate service at that time – we highly recommend that you do – please let us know immediately.

Once your order leaves the warehouse, you will receive an email with all relevant tracking information.

The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window.

Should an issue arise, we will do our best to help you resolve it. Simply contact us or give us a call for assistance.

Is Shipping Free? Yes, shipping is free worldwide on all items.

When Will My Order Ship? Once you place an order, most of our shipments are handled via USPS, FedEx, UPS, or a third-party LTL Freight Shipping company.

Why Is My Order Being Shipped in Different Packages? If you have an order with multiple items, each item may be shipped from a different international warehouse, depending on which one has them readily available to ensure the fastest delivery. If an item is popular and on backorder, we might ship your items at different times and in different packages to prevent you from waiting for your entire order.

When Will I Receive My Order? Orders are shipped directly from our various domestic and international warehouses. Due to the popularity of our offers, please allow an estimated 5-15 business days for your order to arrive in the USA (each product varies).

For other countries, it can take an estimated 1-6 weeks (each product varies) due to distance and customs processes. Please note these are only estimates.

Estimated Shipping Times by Destination:

  • United States: 5-15 business days (UPS, USPS, FedEx)
  • Canada: 7-25 business days (DHGATE, EMS)
  • Europe: 7-25 business days (DHGATE, EMS)
  • Australia, New Zealand: 7-25 business days (DHGATE, EMS)
  • Mexico, South America, Central America: 7-25 business days (DHGATE, EMS)
  • Hong Kong, China: 7-25 business days (DHGATE, EMS)

Please note that we do not ship to PO Boxes, Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, or any other outlying mainland USA islands.

What Happens If My Order Gets Stuck or Lost in the Mail? All orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize for the inconvenience. While the postal service is beyond our control, we will send you a new package with quicker shipping and full tracking if possible. Please see our refund and return policy for situations where these might apply.

Do You Provide Tracking Information? Yes, once your order ships, you will receive an email containing your tracking information. You can consistently update yourself through our ‘Track Your Order’ tab for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and we will resolve the issue.

Can I Change or Cancel My Order? Yes, you can cancel your order without penalty within 12 hours of making your purchase. If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.

After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through support@mycleaningdirect.com.

What Happens If My Package Is Damaged When It Arrives? If your item(s) arrives damaged, do not be alarmed. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify our Customer Service team at support@mycleaningdirect.com.

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

Please contact us with the following information:

  • Your order number
  • A photograph of the faulty product

We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

My Order Is Missing Parts. Any missing parts will be shipped to you at no additional cost. If your item arrived with missing parts, please contact us immediately at support@mycleaningdirect.com and we will send you a replacement and the remaining parts as soon as possible.